FAQs

Frequently Asked Questions

Q: How long will it take to reach my driver? 
A: We know timing is everything when your driver is on a schedule. Most orders are handcrafted and shipped within 2–5 business days. Once shipped, domestic delivery (USA) typically takes another 2–5 business days. Tip: If he’s home for a reset soon, we recommend ordering at least 10–12 days in advance!

Q: Is the jewelry durable enough for life on the road?
A: Absolutely. Our necklaces are made from high-quality polished surgical steel (with optional 18k yellow gold finish). They are water-resistant and designed to withstand the daily wear and tear of the cab without tarnishing or turning skin green.

Q: Can I ship this directly to a truck stop or a terminal?
A: We ship via USPS, which delivers to most commercial addresses and PO Boxes. However, because drivers move quickly, we strongly recommend shipping to a permanent home address to ensure the package is waiting safely for his next "Home Time."

Q: Does it come in a gift-ready box?
A: Every jewelry order arrives in a complimentary soft-touch gift box. For a truly "wow" reaction during a video call or a late-night arrival. We recommend upgrading to our Mahogany Style Luxury Box, which features a built-in LED light that illuminates the jewelry and the "North Star" card the moment it’s opened.

Q: What is your return policy?
A: We stand by our Highway Heroes. If the item arrives damaged or there is a misprint on your card, we offer a 30-day replacement guarantee. Just send us a quick photo, and we’ll get a new one out to you (or his next stop) immediately.