Refund policy

Made-to-Order Products

All products sold through our store are made to order, which means items are produced specifically for you after your purchase. Because of this, we do not accept general returns or exchanges for change of mind, wrong sizing ordered, or buyer error.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If your order arrives:

* damaged,

* defective, or

* incorrect (wrong item, personalization error)

Please contact us immediately at support@cabculturegifts.com with:

1. Your order number

2. A short description of the issue

3. Photo evidence of the product and packaging

We will work with our production partner to arrange a replacement at no cost to you.
In some cases, a refund may be issued instead of a replacement at our discretion. 

Returns Without Authorization

Because products are created upon order:

* Unauthorized returns will not be accepted or refunded

* Items must not be returned directly to our production partner. 

Order Cancellations & Changes

Orders begin production shortly after they are placed. For that reason, cancellation or modification requests must be submitted within 1 hour of ordering. After this window, production cannot be stopped and the order cannot be changed or refunded unless defective.

Lost Packages

If your package does not arrive:

* We will verify tracking

* Our production partner may issue a free replacement shipment if the carrier confirms loss

Refunds are evaluated case-by-case.

Sizing Issues

Sizing details are provided on each product page. Because all items are made to order, we do not accept returns or exchanges for size errors. If sizing charts are unclear, please contact us before ordering—we’re happy to help!

Refund Processing

Approved refunds will be returned to the original payment method.
Depending on your bank, processing may take 5–10 business days. Transaction processing times are determined by your bank and not by us.

Contact Us

If you have any questions or need help with an order, email us via the form on the page "Contact Us".